Refund policy
Return and Refund Policy
GORGAZMA Returns & Refunds
At GORGAZMA, we want you to be completely satisfied with your purchase. If you're not thrilled with your new gear, we've got your back. Here's our straightforward return and refund policy:
Returns
- Eligibility: Items must be returned within 30 days of the delivery date.
- Condition: Items should be unused, unworn, and in their original packaging.
- Non-Returnable Items: Sale items, gift cards, and any custom or personalized products.
How to Return
- Contact Us: Email us at media@gorgazma.com with your order number and reason for return.
- Wait for Approval: We'll review your request and provide you with a return authorization and shipping instructions.
- Ship It Back: Send your item(s) back to us using the provided instructions. Make sure to include your return authorization slip in the package.
Refunds
- Processing: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at media@gorgazma.com for further instructions.
Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you're exchanging an item due to our error (e.g., defective or incorrect item), we will cover the shipping costs.
Contact Us
- For any questions or concerns regarding returns and refunds, please contact us at media@gorgazma.com.